Navigate Consulting provides world class CRM, data & digital marketing consultancy and training services. My clients use me because they need to understand their customers better, or because they want to improve the effectiveness of marketing communications, build stronger customer relationships or measure the impact of what they are doing more accurately. In fact, wherever you want to go,I can help you to get there. I am 100% independent and offer balanced advice and thought leadership. I am not driven by implementing programmes. I don't sell expensive software solutions and typically use the processes and tools that my Clients already have.

My guidance is pragmatic and practical. I have spent many years setting up and implementing programmes, so I know how to turn CRM theories into reality.

I also understand that sometimes all that is needed is a little guidance, maybe facilitating a workshop or providing training to my clients' marketing teams. I can help clients develop a fully costed CRM or digital marketing plan, or I can help refine existing programmes. I have worked with major international clients, like Microsoft, Vodafone, Google, William Grant & Sons Distillers, EMI Music, Vertu, Thomson Reuters, HSBC and Allied Irish Bank and also UK based businesses like LLoyds TSB Insurance, Towergate Insurance, Surrey Police and Trader Media Group. I also advise agencies on their development strategies and mentor key agency staff members.

Nick Baggott is a Fellow of both CIM & IDM, is on the CIM training faculty as a Digital Course Director and is probably best known for developing courses and training Microsoft's internal marketers in digital marketing, CRM & data management all over the world. Nick is an experienced and inspirational speaker. Recent engagements include MGX (Microsoft's annual global kick off meeting), Technology for Marketing Show, International Direct Marketing Fair, The Chartered Insitute of Marketing Annual Conference, the Department for International Development's Research workshop and recently completed a sell out tour of Latvia, Lithuania and Estonia. The photo on this page shows Nick with Don Peppers of Peppers & Rogers, as they shared a stage at the CIM Annual Conference in 2010.

If you want to find out more, why not click on the link to my blog or see what our clients say, or you can join our new facebook group (Digital Marketing Training from Navigate), or of course, follow me on Twitter...

We are called Navigate because we will help you to get where you want to be.

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